Privacy

privacy
policy

Privacy Policy – May 2018

Introduction

At Global Robots Limited, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, or subscribe to our mailing lists, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.  If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Any questions regarding this Policy and our privacy practices should be sent by email to info@globalrobots.com or in writing to Beancroft Rd, Marston Moretaine, Bedford MK43 0QF.  Alternative, you can telephone on 01234 766450

 

Why we collect your information

When you visit our website, we collect standard internet log information that helps us to analyse details, such as number of visitors to the site and patterns in visitor behaviour, which enable us to improve the user experience. We collect this information in a way that does not identify anyone.

If you visit certain areas of this site you may be asked to provide us with personal data, such as names, addresses, telephone and fax numbers and/or email addresses. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

How your information used

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

 

·                     seek your views or comments on the services we provide;

·                     notify you of changes to our services;

·                     providing and managing contracts with you (please note that we require your personal data in order to enter into a contract with you);

·                     Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the relevant link in the communication or by writing to us at the address set out above);

·                     Market research;

·                     Analysing your use of our Site,and gathering feedback, to enable us to continually improve our Site and your user experience

·                     Sending you communications which you have requested and that may be of interest to you. These may include information about offers and promotion of our services, or industry news.

 

We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

Retention of Data

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.  We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

All data that we retain is protected in accordance with best industry practice, including password protection, data encryption and firewalls.

 

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and our exciting services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at info@globalrobots.com or telephone on 01234 766450

 

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@globalrobots.com, or write to us at Global Robots Limited, Beancroft Road, Marston Moretaine, Bedford MK43 0QF.  Alternative, you can telephone on 01234 766450.

You have the right to ask for a copy of the information Global Robots Limited holds about you.  If you require this information, please email us at info@globalrobots.com, or write to us at Global Robots Limited, Beancroft Road, Marston Moretaine, Bedford MK43 0QF.  Alternative, you can telephone on 01234 766450.  We will respond within 30 days.

If you feel that the way we are handling or using your data is causing you damage or distress or if you have any other complaints please email us at info@globalrobots.com, or write to us at Global Robots Limited, Beancroft Road, Marston Moretaine, Bedford, MK43 0QF and we will endeavour to rectify the situation.  Alternatively, you can telephone 01234 766450.


Finally, if you no longer wish to hear from us, then please email us at info@globalrobots.com, or write to us at Global Robots Limited, Beancroft Road, Marston Moretaine, Bedford, MK43 0QF  and we erase your details (exercising your right to be forgotten).  Alternatively, you can call 01234 766450.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Use of 'cookies'

Like many other websites, the Global Robots website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences – please speak to your IT provider for more information relevant to the system you use. Please note that turning cookies off may result in a loss of functionality when using our website.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe

As part of the services offered to you through this website and the Company, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Website recording

Our website may also use website recording services such as Google Analytics. These services may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected is done is such a way so that it does not identify anyone. Data collected by these services is for Global Robots’ internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@globalrobots.com

Global Robots Ltd

Beancroft Road

Marston Moretaine
Bedfordshire
MK45 4HS
United Kingdom

T: +44(0)1234 766 450
F: +44(0)1234 766 400

Registered in England No. 5156202
VAT GB 847490102